Customer Service Part Time

High school diploma or equivalent; a bachelor’s degree is a plus. Proven experience in a customer service or support role. Strong communication and interpersonal skills. Proficiency in using CRM software and other customer support tools. Ability to handle challenging customer interactions with patience and professionalism. Strong problem-solving skills and attention to detail. Multitasking and time-management abilities in a fast-paced environment. Basic computer literacy and familiarity with office software.
Responsibilities: Respond to customer inquiries via phone, email, or chat promptly and professionally. Address and resolve customer complaints, ensuring satisfaction. Information Provision:
Provide accurate information about products, services, and company policies. Guide customers through processes such as purchases, returns, or troubleshooting. Record Management:
Document customer interactions and maintain updated records in the CRM system. Track and report recurring customer issues to improve service delivery. Problem Resolution:
Identify customer needs and recommend appropriate solutions. Escalate complex issues to higher management or specialized departments. Feedback Collection:
Gather and analyze customer feedback to identify areas of improvement. Share insights with the team to enhance customer experience. Collaboration:
Work closely with other departments, such as sales and technical support, to resolve customer concerns. Coordinate with team members to ensure consistent and high-quality service. Continuous Learning:
Stay updated on product and service offerings, as well as company policies. Participate in training sessions to enhance customer service skills. Performance Targets:
Meet or exceed individual and team performance goals, such as response time and resolution rate.

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