Duties and responsibilities:
• Checking guests in and out, including taking deposits, and directing guests on parking options
• Liaising with housekeeping teams to check if rooms are ready, and managing additional drop offs of items such as extra towels as required
• Liaising with maintenance staff to deal with issues within rooms and common areas as they arise
• Managing the booking system for future reservations
• Communicating with potential and future guests about upcoming reservations
• Creating key cards and check-in info packs in advance
• Staying on top of current local events to better serve guests
• Learning about local attractions and amenities, including supermarkets, restaurants, bars, and public spaces, to better serve guests
• Managing any public areas such as pools, lobbies, and gyms
• Dealing with guest complaints and inquiries
• Providing baggage storage services for guests checking in and out
• Keeping the lobby and entrance areas clean and tidy
Job Requirements:
• High school diploma; Bachelor’s degree in Hotel Management is preferred
• Minimum experience of 1 year in a customer service role
• Customer-centric attitude
• Computer literate
• Highly organized
• Excellent written and oral communication skills
• Proficiency in multiple languages is a plus
• Familiar with hotel reservation software
• Firm understanding of how travel planning websites work
| Name | : Noden Hotel and Appartment |
| Location | : Phnom Penh |
| Address | : #5 St. 41, Phum 10, Sangkat Tonle Bassac, Khan Chamkarmon, Phnom Penh, Cambodia |
| Website | : https://khmer24.com/atsophallinna |
Telegram 087 814 521 Coffee shop is Looking for 2 baristas. Morning worker Hours: 7am-1pm Evening worker hours 1pm- 8pm Benefits: Free English classes with foreign teacher Work with foreign manager and owner and staff Practice your English daily Friendly working environment Must speak english Girls only!!! But Professional boy barista can be considered if very experienced and has good english. Must not be lazy!! Must have good appearance.
- Provide excellent customer service to all guests, addressing inquiries, requests, and complaints promptly and professionally. - Handle guest check-ins and check-outs efficiently, following the established procedures. - Supervise and train front desk staff to ensure they adhere to established standards and policies. - Coaching, counseling, and disciplining staff, providing constructive feedback to enhance performance. - Overseeing daily front desk operations, including reservations, rooms assignments, and room status updates. - Collaborate with housekeeping and maintenance departments to coordinate room readiness and guest requests. - Maintains appropriate standards of conduct, dress code, hygiene, uniforms, appearance, and posture of Front Office and Concierge employees. - Coordinate and support daily revenue reports, balancing cash and credit transactions with accounting team. - Maintain accurate records, including guest registration cards, reservation logs, and occupancy reports. - Monitor closely room rates on OTA and propose upselling program and promotions to increase revenue.
