Mall Manager (Eden Garden)
Summary of Position Manage shopping mall operations to ensure that all operation teams and departments work together to provide the best services to customers (Tenants & shoppers), focus on asset management with its main objective to improve the value of the shopping mall. Details: • Establishing work parameters (plans, budgets, targets and resource allocations) and manage the skill set of these teams and to ensure that they can perform their job well. • Communicate values, behaviors and practices to the whole team. • Communicate information in a clear and concise manner and encourage transparency • Ensure all policies, procedures and methodologies are adhered to, provide regular update on the status of activities to the Immediate Supervisor – trends, performance, business opportunities. • Provide support and work closely with other team members such as Marketing, IT, & Procurement Team • Work through issues until all matters are resolved. • Seek feedback and / or information on mall performance. • Assist direct reports to resolve tenants’ issues. • Provide direction to Teams to ensure their actions are consistent with the overall direction of Company • Lead by example. Ensure consistency and integrity when managing internal and external relationships. • Coach staff to understand how the business operates and how opportunities may benefit the tenants and the Mall • Encourage teamwork by ensuring sharing of information. • Conduct performance appraisals • Conduct meeting with tenants as deem necessary • Manage tenant relationships when conflict occurs • Seek customer and tenant feedback on the Mall’s performance and use feedback to improve mall performance. • Discuss key issues with immediate line-manager and gain agreement to action. • Negotiate the delivery of individual mall strategy with line-manager. • Resolve misunderstandings and demonstrate willingness to achieve “win-win” solutions – with staff, tenants, and shoppers alike. • Promote Team work spirit, between team member and cross department • Follow up with assigned team members to ensure all matters are resolved. • Comprehensive understanding of policies and key performance measures. • Ensure mall facilities are maintained at the required standards to provide for a safe and comfortable shopping experience. • Comprehensive knowledge of competitors, their activities and their potential impact on the business
