Night Auditor

Description

• Job TypeFull-Time
• Experience1 Year+
• Min Salary$250+

• Undertake front office duties, including meeting, greeting, welcoming, and attending both internal and external, and ensure guests’ safety and experience.
• Be familiar with all hotel facilities, room rates, categories, availability, promotions, outlet operation hours.
• Checking-in guests, checking-out, answering phones, and administering all routes of reservation to ensure that room bookings are made and recorded accurately.
• Keeping up to date with room rates, ability, and special offers to provide accurate information to guests.
• Ensuring that all reservations to cancellations are processed efficiently without no-show.
• Building a good rapport with all guests’ concerns and resolving any complaints quickly to maintain high quality service.
• Dealing with customer complaints or requests in an effective and courteous manner, providing extra mile assistance and seeking solutions as quickly as possible to ensure a comfortable and pleasant stay.
• Be responsible for accurate and efficient accounts.
• Administering the general petty cash system and float in an accurate manner.
• Assisting in always keeping the front desk and lobby area clean and tidy.
• Reporting any maintenance, breakage, unsafety, or cleanliness problem to the Night/relevant manager.
• Auditing and reconciling financial statement accounts such as receivables and revenues.
• Investigating and resolving out-of-balance accounts.
• Processing invoices, preparing checkout bills, preparing arrival vouchers.
• Preparing daily collection report, daily movement report, daily incident report, arrival & departure report.
• Assisting other outlets duties (bar, spa, room service) relevant to the post or correction when required.
• Attending all training whenever requested by the management (first aid, health, safety, etc.)
• Adhering to all fire safety procedures and assisting in the evacuation process in the event of fire.
• Ensuring safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.


• High School GED or above or an associate degree in hospitality or 0-2 years’ experience as receptionist.
• Excellent reading, writing and oral proficiency in English language.
• Good computer skills, with knowledge of booking systems, both in-house and online.
• Hands-on experience of taking credit/debit card payments over the phone and in-person.
• Ability to work effectively and contribute to a team.
• Self-motivated and energetic. Must be well-presented and professionally groomed


• Basic Salary
• Service Charge
• Yearly Bonus
• Insurance
• Public Holiday
• Annual Leave
• Duty Meal
• Uniform and Laundry Service.