Call Center Officer (11am-7pm)
Role and Responsibility -Handling customer complaints and enquiries -Must be understand about True Money products and services -Must be keep in touch with relevant department to solve agent/customer’s issue appropriately -Providing good quality service delivery to agent/customer -Be friendly and helpful to meet the customer’s satisfaction -Log report accurately DUTIES & RESPONSIBILITIES: -Able to understand customer requirement & proposed solution. -Keeping customers informed about services and promotions -Provide accurate information about True Money products and services -Handle customer complaints or refer them to appropriate area for action -Following up to close the agent/customer’s issue effectively -Take care in existing customer expansion -Be able to satisfy customers and solve complaint with customer *working shift *from Mon-Sunday ( 2 days day offs rotated) *Big Holidays (rotated schedule with other team call center ) but provide OT shift working : 11am-7pm Contact telegram : 016 777 664
- Phnom Penh
- 636 hits
$250