Receptionist

• Receive guests at the hostel by greeting them warmly, attending to their inquiries, and answering inquiries over the phone. • Inform guests about the services, tours, and accommodation rates offered by the hostel. • Make reservations for guests according to their needs, and ensure that all cancelled reservations are processed immediately to avoid confusion. • Build rapport with guests to make them feel comfortable. Address any complaints they might have in a courteous manner. • Maintain clear and comprehensive records of guest room bookings and all billings for accountability and future reference. • Keep the reception area orderly by arranging documents and maintaining cleanliness at all times to avoid a cluttered workspace. • Handle all room booking routes, including online, phone, and in-person inquiries. • Respond promptly to all requests to ensure smooth operation and prevent missed reservations. • Report any maintenance issues or malfunctioning appliances
Benefits: - Provide accommodation - Meal Allowance 2 times perday - NSSF Insurance - Seniority 15days per year - Public holidays off - Annual leave entitlement (18days/Year)

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