Sales Executive

Description

• Job TypeFull-Time
• Experience3 Year+
• Min Salary$500+

Duties and responsibilities:
• Answer telephone and respond to caller inquiries in a pleasant manner.
• Answer client/booker’s questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, etc.)
• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
• Responsible for coordinating internally with the sales & marketing team.
• Generating reports, preparing proposals, collecting details, and coordinating with clients & suppliers.
• Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders, CVGR letters).
• Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir, etc.).
• Generate group and/or corporate leads through internet prospecting, networking, and telemarketing.
• Manage and maintain sales executives’ and manager’s schedules, appointments, and travel arrangements.
• Assist sales team by managing schedules, filing important documents, and communicating relevant information.
• Arrange and coordinate meetings, events, and any appointments.
• Record, transcribe, and distribute minutes of meetings.
• Interaction with clients regarding leads, hotel needs, and client travel.
• Meets with clients in the absence of the Director of Sales or Sales Managers to effectively and professionally convey details of the sale to the client.
• Perform hotel site tours with potential clients.
• Monitor, screen, respond to, and distribute incoming communications.
• Design, upload, extract, and maintain customer databases.
• Create and manage Company and Travel Agent profiles on the property management system.
• Should know the process of merging profiles.
• Load and Manage Rate Codes to the Hotel Software, And link the negotiated rates to the correct company profiles.
• Print Daily Sales reports for each sales manager and submit them to the Director of Sales.
• Print Sales manager productivity reports for each sales manager and submit them to the Director of Sales.
• File and retrieve documents and reference materials.
• Conduct research and collect data to prepare reports and documents.
• Utilizes efficient sales strategy for the maximization of hotel revenue.
• Coordinates necessary arrangements with vendors relating to sales.
• Establishes strong relationships with vendors to ensure maximization of hotel revenue.
• Ensures all documents produced by the Sales Department (i.e. BEOs, contracts, rooming lists, proposals) are completed accurately and on time.
• Respond to complaints from customers and give after-sales support when requested.
• Ensure the adequacy of sales-related equipment or materials are available at all times.
• Other duties as assigned by the Director of sales or the management.

Job Requirements:
• Bachelor’s degree in business, marketing, or related field.
• Minimum of 3 years of experience in sales, marketing, or hospitality industry.
• Excellent communication, problem-solving, and organizational skills.
• Able to work independently and as part of a team.
• Strong understanding of sales and marketing principles and best practices.
• Knowledge of customer relationship management (CRM) software and other relevant sales technologies.
• Proficient in Microsoft Office Suite and other relevant software programs.