Service Manager ( Experience in Machinery)

Manages operation activities as listed below : +Field service and repair of machines and equipment. +Shop service and repair of machines and equipment. +Reconditioning and manufacturing of components. +Preparation for new and used equipment. +Warranty repairs. +Safety program. +Compliance with environmental regulations. • Ensures workshop (layout, flow and process, staffing) are equipped according to manufacturer’s requirement and standard, necessary shop tools and equipment are available and maintained in good order. • Ensures that service literature, instruction manuals, catalogues and factory communications pertaining to the service department are properly maintained, current and brought to the attention of service personnel when appropriate. • Cooperation with the sales department in evaluating used equipment for trade-in, performing of emergency service work, and assisting in setting up equipment at shows, exhibits, conventions and demonstrations. • Supports the parts department with parts recommendations to ensure that the necessary parts are available so to provide timely service to customers. • Maintain discipline of personnel within company policy, in areas of workshop housekeeping and field service practices, including termination, if necessary. • Develops repair methodologies, reviews and manages job flow (work order process) to maximize the effectiveness, efficiency and customer satisfaction of the service functions. • Assigns tasks to employees, trains employees in appropriate methods of repairs. Provides coaching necessary to develop diagnostic, safety, clean, efficient and effective high-quality work to ensure repairs are completed in a timely and correct manner. • Manages and judges warranty claims from both technical and commercial views. Participates in major claims dispute, discussion and decision with customers and manufacturer, analyses warranty and goodwill expenses and develops an improvement plan whenever appropriate. • Examines quality issues and manages a product quality reporting process, communicates possible improvements to product support team and/or manufacturer. • Develops and maintains service organization in conjunction with human resources, written job descriptions covering all functions of the service department • Employee performance review at least annually with each employee in the service department. • Conduct salary reviews at least annually for each employee. • Conducts regular meetings with service department personnel to compare performance with standards and goals. • Evaluate and authorize service standards and procedure • Establish service department objective, plans, budget and policies • Monitor and develop performance of service team • Built Communication and Correspondence with principal • Developing and maintaining good relationship with customer • Monitor and control manpower Productivity

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