Front Office Manager

Crown Resorts is a licensed Company operating in Poipet City, Banteay Meanchey Province, Cambodia.
Crown Resorts is looking for dynamic professionals to fill the following positions: Font office Manager based in Poipet City
General Position Summery
Our company is seeking a highly organized and customer-oriented Front Office Manager to oversee the daily operations of our front desk. The preferred applicant must possess exceptional communication skills with strong leadership and problem-solving skills. The focus of the role is to ensure that our guests have a positive and memorable experience from check-in to check-out.
Essential Duties and Responsibilities
• Manage and supervise the front desk staff to ensure smooth operations and provide excellent customer service. • Create and implement front office policies and procedures to ensure efficient and effective operations. • Manage guest reservations, check-ins, and check-outs to ensure timely and accurate processing. • Respond promptly and appropriately to guest inquiries, complaints, and requests to resolve any issues and ensure guest satisfaction. • Maintain accurate and up-to-date records, including guest information and financial transactions. • Prepare daily reports and analyze data to identify trends and areas for improvement. • Maintain inventory of office and guest supplies and equipment and order supplies as needed. • Ensure the front desk area is clean, organized, and presentable at all times. • Train, coach, and motivate front desk staff to provide excellent customer service. Criteria of Requirements • Bachelor's degree in business administration, hospitality management, or a related field • Minimum of three years of previous experience in a similar role • Excellent communication and interpersonal skills, both written and verbal • Strong leadership and problem-solving skills • Capability to manage multiple assignments and deadlines with effective prioritization • Strong working knowledge of computer systems, including Microsoft Office and hotel management software • Positive attitude, excellent work ethic, and ability to adapt to change • Strong attention to detail and ability to maintain confidentiality • Capacity to work non-traditional schedules, such as weekends and holidays • Can use English or Thai • Can work under pressure
Interested candidates, please send a full resume via Email: inf*@crownresort.comClick To Sent Email, Tel: 070677xxxClick To Call Remarks: Shortlist applicants will be contacted for an interview, Submitted Resumes will not be returned.

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095959xxx Click To Call