IT Desktop Support

The Desktop Support team is responsible to oversee and maintain company computer hardware, business productivity tools, and user account management. Their skills are to assist in resolving customer’s technical concerning on user computer computers. A Desktop Support team also extending assistant when required to internal products, network infrastructure, also on IT security by diagnosing and troubleshooting common problems. Employee holding this job title generally begin in IT Admin roles.
Responsibilities ▪ Responding to client support requests ▪ Install and configure computer systems and applications ▪ Attend in-person directly to client workstation or connecting via remote tools to analyze, troubleshoot and diagnose hardware problems ▪ Creating Domain User Account and O365 services assignment ▪ Troubleshoot related to Office 365 services ▪ Maintain computer and license assets inventory data accuracy ▪ Take ownership of assigned responsibilities ▪ Must be able to compose very clear report to site supervisor on critical issues
Requirements ▪ Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals ▪ Familiar with Microsoft 365 features ▪ Knowledge of popular operating systems, software applications, and remote connection systems ▪ Experience in handling Active Directory azure or on-premises configuration related to features Group Policies, Software push, Windows 10 updates, User Access Management, etc. ▪ Administer and support an enterprise-level of functionality in Office 365 services like MS Teams, Intune, One Drive, Exchange, SharePoint, Power Automate, and Azure Active Directory ▪ Ability to solve complex hardware and software issues ▪ Ability to travel and work after hours when necessary ▪ Excellent interpersonal skills ▪ Good written and verbal communication skills
CERTIFICATION: Azure Fundamental and Microsoft 365 Certified is a plus WORK EXPERIENCE: 3-5 years Work experience as a desktop support engineer or support technician
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