Driver Support Officer

Description

• Job TypeFull-Time
• Experience1 Year+
• Min Salary$250+

* Responsibilities:
• Support all potential walk-in driver partners by answering product and service questions.
• Onboard/Register drivers to Nham24 platform with the accurate information key in and document required
• Maintains driver partners records by updating information in all Company-required tools.
• Resolves product or service problems by clarifying the driver's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
• Contribute to team effort by accomplishing related results as needed
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Know how to utilize oneself in high-end technology and working time.
• Being the company brand ambassador and gatekeeper.

* Requirements:
• Having Customer service experience is an advantage.
• Strong knowledge of high-end technology.
• Strong interpersonal and communication skills.
• Be a flexible person.
• Able to handle multi-tasking.
• Be a great problem solver.