Reservation (Kampot)

Kampot • 21-Aug-2024

I. Duties and Responsibilities •Be familiar with all hotel facilities, room rates, categories, availability, promotions, outlet operation hours. •Having knowledge of the entire Reservation Procedure according to the International Hotel manual system. •Assisting, advising, and upselling guests who may be interested in hotels or making reservations. •Making reservations for guests based on their preferences, various requirements, budgetary allowances. •Allocate daily tasks to reservation staff •Handling and providing support to adding, amendment, or cancellation reservations from various sources such as by phone, email, online booking, website, etc. •Answering any questions guests might have about the reservation process or inquiries on the same day or within 24 hours of receipt. •Up-selling when appropriate by informing guests of additional services or special packages. •Following up and previewing all arrival details that are prepared by the Reservation Officer. •Allocating rooms correctly and organizing closely with the front office on any VIP guest. •Update daily reservation situation, room availability and bring attention of FOM on high occupancy date. •Preparing the report related to reservation and report to management. •Previewing and reconfirming the weekly forecast of groups arrival, meal request information and dispatch to required departments. •Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager •Ensuring the rate, room availability and hotel information on hotel websites and online are correct. •Auditing and correcting the monthly invoice from an online agent; and submitting to ECOM and finance. •Sorting out any issues that may arise with bookings or reservations. •Performing any other duties as assigned by the immediate FOM or ECOM. REQUIREMENTS: •High School GED or above or an associate degree in hospitality. •Bachelor's degree in business administration or hospitality is advantageous for three years’ experience as a reservation supervisor or assistant to manager. •Excellent reading, writing and oral proficiency in English language. •Adept at controlling a busy switchboard with excellent telephone and keyboard manners. •Good computer skills, with knowledge of booking systems, both in-house and online. •Hands-on experience of taking credit/debit card payments over the phone and in-person. •Good communication and customer contact skills. •Ability to work effectively and contribute to a team

$250+

Reception (Kampot)

Kampot • 21-Aug-2024

I. Duties and Responsibilities •Be an ambassador of the Front Office and of the hotel in and outside the workplace. •Greeting and farewelling guests all the time with a smile, warm attitude and guests’ names. •Offering a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service. •Personally greet, offer welcome amenities, escort the guests and offer orientation. •Be familiar with all hotel facilities, room rates, categories, availability, promotions, outlet operation hours •Attending all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling, telephone and all related matters, respecting the hotel standards and procedures. •Keeping the working area and lobby area clean and well maintained all the time. •Respecting the privacy of the guests and the confidentiality of the information. •Managing any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it. •Calling the supervisor or manager for advice in serious cases or if an approval is required. •Be aware of and to report all guest comments or complaints. •Maintaining an accurate Guest History and registering all recurring guests. •Checking the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Supervisor. •Be aware of all VIPs visiting or staying in the hotel. •Ensuring that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time. •Handling the guest files, folios, immigration, financial and audit procedures are respected and completed. •Handling cashiers closer and to ensure a complete handover between the shifts. •Checking the departure lists and to ensure check-out times are respected and reallocated in arrival in PMS. •Strictly respect the room keys, outlet key and section keys handover procedures. •Respecting schedules, terms and deadlines as agreed with the Management. REQUIREMENTS: •High School GED or above or an associate degree in hospitality or Bachelor's degree in business administration or hospitality is advantageous or 0-2 years’ experience in a similar role. •Excellent reading, writing and oral proficiency in English language. •Good computer skills, with knowledge of booking systems, both in-house and online. •Hands-on experience of taking credit/debit card payments over the phone and in-person. •Ability to work effectively and contribute to a team. •Self-motivated and energetic. Must be well-presented and professionally groomed.

$300+

Name	: HR Department
Location	: Kampot
Address	: https://goo.gl/maps/6TuqH7EZ57FaPko5A
Website	: https://khmer24.com/p224491716775554

Steward (Kampot)

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