- Provide excellent customer service to all guests, addressing inquiries, requests, and complaints promptly and professionally.
- Handle guest check-ins and check-outs efficiently, following the established procedures.
- Supervise and train front desk staff to ensure they adhere to established standards and policies.
- Coaching, counseling, and disciplining staff, providing constructive feedback to enhance performance.
- Overseeing daily front desk operations, including reservations, rooms assignments, and room status updates.
- Collaborate with housekeeping and maintenance departments to coordinate room readiness and guest requests.
- Maintains appropriate standards of conduct, dress code, hygiene, uniforms, appearance, and posture of Front Office and Concierge employees.
- Coordinate and support daily revenue reports, balancing cash and credit transactions with accounting team.
- Maintain accurate records, including guest registration cards, reservation logs, and occupancy reports.
- Monitor closely room rates on OTA and propose upselling program and promotions to increase revenue.
| Name | : Naki Group Co., Ltd |
| Location | : Phnom Penh |
| Address | : ទីតាំងការងារ៖ ផ្លូវត្រសក់ផ្អែម (63) សង្កាត់បឹងកេងកង រាជធានីភ្នំពេញ |
| Website | : https://khmer24.com/p-81990959 |
