Terminal Service Officer (សាខាក្រុងព្រះសីហនុ)

Description

• Job TypeFull-Time
• Min Salary$350+

JD
· Set up of POS Terminal, ATM, CiM, PC and its software timely and effectively to maintain its fast transactions and convenient customer service provided.
· Collect and return captured card to customer representative as soon as possible to ensure fast customer solution provided.
· Provide Terminal, ATM, CiM, PC maintenance services and immediately escalate to IT, Card system and terminal team for any network and/or technical related issues to offer the resolutions in a timely manner and minimize customer impact.
· Ensure secured and compliant cash replenishing procedures at ATM and CiM to avoid operational risk as well as to keep customers satisfied through its fast and convenient transactions.
· Configure POS Terminal, ATM, and CiM application parameters to accurately measure the quality of services (QoS) of a connection and qualify end-to-end network performance.
· Ensure cleanliness and proper usage of POS Terminal, ATM, and CiM by educating any stakeholders who are in-charge and involved.
· Build a strong collaborative relationship with customers who rely on our POS Terminal by scheduling the visit and collect their feedbacks to improve the services officered.
• Handle all customers’ issues in a calm manner and escalate the issues to line manager for solutions when needed.

JR:
• High school diploma or associate degree in IT or any relevant field;
• None to less than one year of relevant working in experiences;
• Basic understanding of various electronic telecommunications devices in financial institution;
• Ability to use and communicate in both Khmer and English;
• Proficient Microsoft Office and Bank’s software;
• Good customer services skills;
• Good problem solving, negotiation and interpersonal skill;
• Strong dedication to accuracy and efficiency.

📧 Email: job*@ababank.com ចុចដើម្បីផ្ញើអ៊ីម៉ែល/Click To Send Email / tea********@ababank.com ចុចដើម្បីផ្ញើអ៊ីម៉ែល/Click To Send Email
Telegram: https://t.me/t_lyheng (095775xxx ចុចដើម្បីតេ/Click To Call)