Casino Shift Manager

Crown Resorts is a licensed Company operating in Poipet City, Banteay Meanchey Province, Cambodia.
Crown Resorts is looking for dynamic professionals to fill the following positions:
Casino Shift Manager Base in poipet Job Summary: The Casino Shift Manager is responsible for overseeing the daily operations of a gaming facility, ensuring compliance with all regulatory requirements, and maximizing revenue. This role requires strong leadership, problem-solving, and financial management skills. The ideal candidate will have a deep understanding of gaming regulations, a passion for the gaming industry, and the ability to create a positive and engaging gaming environment. Key Responsibilities: • Team Management: o Hire, train, and develop gaming staff, including dealers, pit bosses, and surveillance personnel. o Create and manage employee schedules. o Monitor employee performance and provide feedback. o Address employee concerns and resolve conflicts. • Regulatory Compliance: o Ensure adherence to all gaming regulations and licensing requirements. o Conduct regular audits and inspections to identify and address potential compliance issues. o Work closely with regulatory agencies to maintain a positive relationship. • Financial Performance: o Develop and implement strategies to maximize revenue and minimize expenses. o Monitor and analyze financial performance metrics, including revenue, expenses, and profitability. o Make data-driven decisions to improve operational efficiency and profitability. • Customer Experience: o Create a positive and engaging gaming environment for customers. o Resolve customer complaints and issues promptly and professionally. o Implement customer loyalty programs and promotions to attract and retain customers. • Security and Surveillance: o Oversee security operations to protect guests, employees, and assets. o Monitor surveillance footage to identify and prevent suspicious activity. o Implement security protocols and procedures to minimize risk. Qualifications: • Bachelor's degree in business administration, hospitality management, or a related field. • Proven experience in gaming management or a similar role. • In-depth knowledge of gaming regulations and compliance requirements. • Strong leadership and interpersonal skills. • Excellent problem-solving and decision-making abilities. • Strong financial acumen and analytical skills. • Ability to work under pressure and meet deadlines. Additional Skills: • Experience with gaming software and systems. • Understanding of risk management and loss prevention. • Strong understanding of customer service principles.
Interested candidates, please send a full resume via Email: inf*@crownresort.comClick To Sent Email, Tel: 070677xxxClick To Call Remarks: Shortlist applicants will be contacted for an interview, Submitted Resumes will not be returned.

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