Customer Service

A. A – Z Service OPERATION B. COMMUNICATION SERVICES: School Phone, Email, website, Facebook page, etc. C. DUTIES AND RESPONSIBILITIES a. Customer Services: Identify problems with solutions, greeting customers & general services, build strong relations with parents & students with excellent communication b. School Programs & other Services: Introduce parents and students to any school programs that suit best for their needs and wants including academic program, international studies, extra-curricular activities, day care, food services, transportation, etc. c. Lost and Found Service: keep record, manage lost and found items d. Admission & Enrollment: Enrollment, registration, school management system, payments, student interviewing & Placement, application & documents, student ID & Parent pick up card, etc. e. Sale: set and meet sale targets f. Customer Relation Management: Keep record of customer visit & enrollment, follow up & feedback g. PR & Marketing: Public Relation, events, competitions, media, social media, SWOT analysis, business survey & expansion. Prepare & deliver other school flyers and other related activities h. Media: Like, share, comment on all photos and videos of the school on social media and encourage students and team members to do so i. Parents: Identify problems with solutions, counseling service, communication, relationship, general services, community, support, etc. j. Stock: Manage the stock and inventory including books, uniforms, photocopy k. Purchasing: purchase immediate office supplies l. Call Center: Communicate courteously with customers via telephone, email, letter and face to face m. Events & Meeting: Organize and facilitate meetings, conferences, and other special events including notation, agenda, room set up including desks, chairs, slide, projector, water, snacks, and clean up after meeting

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