General Manager (Pharmaceutical & Wellness Retail)

Key Responsibilities 1. Strategic Leadership & Expansion • Develop and execute a growth strategy to establish 20+ clinics and retail outlets across Phnom Penh within five years. • Identify high-potential locations and oversee end-to-end setup, including licensee partnerships, store design, and regulatory compliance. • Drive market penetration by leveraging trends in pharmaceutical retail, wellness products, and healthcare services.
2. Operations & Licensee Management • Ensure seamless operations across all clinics and retail units, maintaining high standards of customer service, inventory management, and profitability. • Build and nurture relationships with licensees, ensuring alignment with brand standards and business objectives. • Implement systems and processes to streamline supply chain, procurement, and vendor partnerships.
3. Business Development & Partnerships • Forge strategic alliances with pharmaceutical suppliers, wellness brands, and healthcare providers to enhance product offerings. • Negotiate contracts with licensees and suppliers to secure favorable terms and scalable growth. • Explore new revenue streams, such as telehealth services or loyalty programs, to differentiate the brand.
4. Compliance & Regulatory Oversight • Ensure full compliance with Cambodian pharmaceutical regulations, licensing requirements, and health standards. • Oversee quality control for all products and services, maintaining adherence to international best practices. 5. Team Leadership & Culture • Recruit, mentor, and lead a high-performing team across retail operations, marketing, and licensee management. • Foster a culture of innovation, accountability, and customer-centricity.
6. Financial Performance • Manage P&L for the retail division, optimizing costs and driving revenue growth. • Deliver regular financial reports to the board, with actionable insights for improvement. ________________________________________ Qualifications Education and Experience • Bachelor’s or Master’s degree in Pharmacy, Business Administration, Healthcare Management, or a related field. • Minimum 10 years of experience in senior leadership roles within pharmaceutical retail, wellness chains, or multi-unit healthcare businesses (e.g., Watsons, Boots, or similar). • Proven success in scaling retail operations, preferably in emerging markets.
Skills and Competencies • Deep understanding of pharmaceutical regulations, retail trends, and wellness product ecosystems. • Expertise in licensee/franchise business models and partnership management. • Strong financial acumen with experience in budgeting, forecasting, and P&L management. • Proficiency in retail management software and data analytics tools.
Languages • Fluency in English (mandatory); proficiency in Khmer is a strong advantage.
Personal Attributes • Pioneering mindset with the ability to thrive in a fast-paced, entrepreneurial environment. • Exceptional leadership, negotiation, and problem-solving skills. • Passion for healthcare innovation and improving community access to wellness solutions. ________________________________________ Why Join Us? • Lead the transformation of Cambodia’s pharmaceutical and wellness retail landscape. • Spearhead the launch of a nationally recognized brand with ambitious expansion plans. • Competitive salary, performance-based incentives, and equity opportunities. • Collaborate with a dynamic team committed to healthcare excellence. ________________________________________ Ready to pioneer Cambodia’s next-generation pharmaceutical and wellness retail chain? Join us in revolutionizing access to quality healthcare and wellness products. Apply now to shape the future of our growing brand!
Job Overview We are seeking a visionary General Manager to lead the rapid expansion of our pharmaceutical and wellness retail business operating on a licensee platform. As a key player in Cambodia’s healthcare sector, our company aims to become a market leader akin to global brands like Watsons. Over the next five years, we plan to aggressively scale operations across Phnom Penh and beyond. The ideal candidate will bring deep expertise in pharmaceutical retail, a track record of scaling businesses, and a pioneering mindset to drive growth, innovation, and operational excellence. ________________________________________

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