IT Maintenance Service

ការពិពណ៌នា

IT Service
1- IT Maintenance
2- Data backup
BEST IT Maintenance service is a yearly renewable contract to provide your company with full IT support and Maintenance.
Support services include the following:
- IT Support (IT Troubleshooting)
The support is provided by our qualified and experienced team. Support questions can be raised, tracked and solved in a variety of manners.
- Telephone Help Line: Giving you access to our support advisors
- E-mail Support: You can e-mail your questions / issues
- Remote access
- On site visits
- IT Maintenance Site Visits
- 1 visit per month
1- Perform Periodic Preemptive Maintenance (per visit)
- Confirm that backups are being done
- Confirm that anti􀍲virus runs properly
- Configure email, drivers.
- Network Printer
- Assist on any issues
2- Perform Periodic Preventive Maintenance (monthly)
o Computer clean up to maximize storage (Disk Defragment, remove
o Update drivers as needed
o Check the operating system and applications, making sure it is up to date
o Check the network hardware
- Database backups & recovery (BEST Software)
- Ensure that network connection is working properly
- Windows reinstallations (Client to assist delivery the HW that needs to be reinstalled to BEST office)
- BEST to maintain Testing Environment on the server, running parallel with the Live services (if any)