Job Summary: Oversee Customer Service team Duties and Responsibilities:
Mentoring and coaching supervisors & all line staff
Support CS team to develop SOP for all functions in the department
Handling client complaints and ensuring the satisfaction of solution
Handling authority audit and communicating to client efficiently
Respond to customer service issues on a timely manner
Review and support Customer Service Executive on contracts and signings
Supervise the Customer Service team to ensure the delivery of highest standards of
customer service and make sure that all company policies are followed
Manage and control the client master list report
Prepare any notice for legal purpose/records
Keep ahead of industry's developments and apply best practices to areas of
improvement
Work with HOD of another department to handle any difficult work order
Other tasks assign by the direct supervisor.
| ឈ្មោះ | : solita Long |
| ទីតាំង | : ភ្នំពេញ |
| អាសយដ្ឋាន | : Diamond Twin Tower 2 Floor |
| Website | : https://khmer24.com/Solita-Long |
