Customer Service Supervisor

ការពិពណ៌នា

• ប្រភេទ​ការងារពេញម៉ោង
• បទពិសោធន៍3 ឆ្នាំ+
• ប្រាក់ខែអប្បបរមា$500+

Key Responsibilities:
o Answer incoming calls, emails, and chats from customers in a timely and professional manner.
o Provide accurate information regarding products, services, and company policies.
o Assist customers with placing orders and processing returns or exchanges.
o Identify and troubleshoot customer issues, providing solutions or escalating to the appropriate department when necessary.
o Follow up on customer inquiries and ensure resolution within specified timeframes.
o Maintain detailed records of customer interactions and transactions in the company’s CRM system.
o Engage with customers to understand their needs and offer personalized recommendations.
o Proactively suggest additional products or services that meet customer needs.
o Collect and report customer feedback to help improve products and services.
o Work closely with other departments, such as Sales and Technical Support, to resolve complex issues.
o Participate in team meetings, training sessions, and ongoing professional development.
o Share insights and best practices with colleagues to enhance the overall customer experience.
o Stay updated on new products, services, and company policies.
o Regularly participate in training programs to enhance product knowledge and customer service skills.

Required Skills and Qualifications:
o High school diploma or equivalent (Bachelor’s degree preferred).
o Proven experience in a customer service role, preferably in real estate.
o Experience with CRM software and customer service platforms is an asset.
o Excellent verbal and written communication skills.
o Strong problem-solving abilities and attention to detail.
o Ability to remain calm and professional in challenging situations.
o Proficiency in MS Office (Word, Excel, Outlook) and ability to quickly learn new software.

• Personal Attributes:
o Customer-oriented with a passion for helping others.
o Strong multitasking skills and ability to manage time effectively.
o Adaptability and willingness to learn in a fast-paced environment.
o Positive attitude and strong work ethic.
Work Environment:
• Working Hours: Monday-Friday 8:30am – 5:30PM
• Location: Phnom Penh.
• Public Holiday: follow the Labor law of Cambodia
Compensation and Benefits:
• Competitive salary based on experience.
• NSFF.
• Opportunities for advancement and professional development.