Front Office Supervisor
- Provide excellent customer service to all guests, addressing inquiries, requests, and complaints promptly and professionally. - Handle guest check-ins and check-outs efficiently, following the established procedures. - Supervise and train front desk staff to ensure they adhere to established standards and policies. - Coaching, counseling, and disciplining staff, providing constructive feedback to enhance performance. - Overseeing daily front desk operations, including reservations, rooms assignments, and room status updates. - Collaborate with housekeeping and maintenance departments to coordinate room readiness and guest requests. - Maintains appropriate standards of conduct, dress code, hygiene, uniforms, appearance, and posture of Front Office and Concierge employees. - Coordinate and support daily revenue reports, balancing cash and credit transactions with accounting team. - Maintain accurate records, including guest registration cards, reservation logs, and occupancy reports. - Monitor closely room rates on OTA and propose upselling program and promotions to increase revenue.
