Receptionist

Key Responsibilities 1. Guest Services & Relations: * Warmly welcome and register guests upon arrival, ensuring a smooth and efficient check-in process. * Bid farewell to departing guests, process check-outs, and assist with luggage or transportation arrangements. * Answer guest inquiries promptly and accurately, both in person and over the phone, regarding hotel services, facilities, local attractions, and directions. * Handle guest complaints and concerns with empathy and professionalism, escalating issues to management when necessary to ensure guest satisfaction. * Provide concierge-like services, including booking tours, taxis, restaurant reservations, and offering local recommendations. * Maintain a positive and hospitable attitude towards all guests and visitors.
2. Reservation Management: * Manage and process new reservations, modifications, and cancellations through the hotel's Property Management System (PMS). * Understand different room types, rates, promotions, and packages to effectively upsell or cross-sell hotel services. * Handle group bookings and special requests efficiently. * Conduct accurate room assignments based on guest preferences and availability.
3. Front Office Operations: * Answer, screen, and direct incoming calls on a multi-line phone system. * Maintain an organized and tidy reception area, ensuring all necessary forms, brochures, and supplies are readily available. * Manage incoming and outgoing mail, faxes, and deliveries for guests and hotel departments. * Prepare daily reports, maintain accurate guest records, and update guest profiles. * Collaborate with other hotel departments (Housekeeping, F&B, Bell Desk, Concierge) to ensure seamless guest service. * Adhere to all hotel policies, procedures, and safety guidelines. * Handle basic administrative tasks such as filing, photocopying, and data entry.
4. Security & Compliance: * Ensure the security of the front desk area, guest information, and hotel property. * Follow proper key control procedures. * Be knowledgeable about hotel emergency procedures and assist guests during emergencies.
Qualifications:
High School Diploma or equivalent; a degree or diploma in Hospitality Management, Tourism, or a related field is a strong advantage.
Proven experience (1-2 years preferred) as a Hotel Receptionist, Front Desk Agent, or in a similar customer service role, preferably within the hospitality industry.
Excellent verbal and written communication skills in English and Khmer are essential. Proficiency in additional languages is plus

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