Technical Support Manager
AD ID: 11672864 • Phnom Penh • 6d
$700+
- Main Category :
- Jobs
- Category :
- Information Technology
- Job Type :
- Full-time
- Experience :
- 4 Year+
Responsibilities:
• Lead, mentor, and manage a team of technical support specialists.
• Set performance goals, monitor progress, and provide regular feedback.
• Conduct training sessions to enhance team skills and knowledge.
• Manage daily technical support department to ensure timely resolution of customer issues.
• Develop and enforce policies and procedures to improve support efficiency.
• Monitor support tickets, calls, and live chat systems to ensure SLAs are met.
• Address escalated customer complaints and provide solutions to enhance satisfaction.
• Work closely with customers to understand their technical challenges and provide tailored solutions.
• Gather feedback and propose improvements to products/services based on customer insights.
• Liaise with development, QA, and product teams to escalate and resolve technical issues.
• Participate in the rollout of new products or services, ensuring the support team is adequately prepared.
• Contribute to documentation for knowledge bases and training materials.
• Track and analyze support performance metrics, identifying areas for improvement.
• Generate regular reports on team performance, ticket resolution rates, and customer satisfaction.
• Develop strategies to enhance overall efficiency and quality of support services.
• Stay updated with the company’s products, services, and technologies.
• Provide hands-on support for complex technical issues as needed.
• Other tasks as per assigned by management.
Requirements:
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 4+ years of experience in technical support, with at least 2 years in a managerial role.
• Proven track record in leading and managing technical teams.
• Proficiency in troubleshooting software, hardware, and network-related issues.
• Familiarity with CRM, ticketing systems (e.g., Helpdesk…), remote support tools.
• Knowledge of IT infrastructure, utilities system, accounting system and cloud services.
• Strong leadership and people management abilities.
• Excellent problem-solving, organizational, and communication skills.
• Ability to handle stressful situations and prioritize tasks effectively.
• Availability to work flexible hours and support global teams/customers.
• Strong commitment to customer satisfaction and team success.
Remunerations:
• Salary: negotiated up on knowledge and experiences.
• Cambodia public holiday + 18 annual paid leave
How to apply:
Interested candidates should submit their CV to Email: [email protected]Click To Sent Email.kh
Deadline 31-12-2024. Only short-listed candidates will be invited for interview.
Contact Info: Please don't forget to mention that you found this ad on khmer24.com.
077975xxx Click To Call
Location: Address: #997(3rd Floor), Concrete Road, Group 4th, Phum Chres, Sangkat Kouk Kleang, Khan Sensok, Phnom Penh, Cambodia Kouk Khleang, Saensokh, Phnom Penh
Show on Google Map
Save
Report
Share
ការមិនទទួលខុសត្រូវ / Disclaimer
យើងខ្ញុំមិនគ្រប់គ្រងមាតិកា ដែលបានបង្ហោះឡើងដោយសមាជិកឡើយ។ ដូច្នេះយើងមិនទទួលខុសត្រូវលើការផ្សាយផលិតផលនេះទេ ហើយក៏មិនធានាចំពោះបញ្ហាដែលទាក់ទងដោយផ្ទាល់ ឬ ប្រយោលទៅនឹងសកម្មភាព ឬ អសកម្មណាមួយឡើយ។
We does not control the content posted by members and therefore assumes no responsibility and disclaims any liability for any consequence relating directly or indirectly to any action or inaction.
Comment
Bill24 Co., Ltd
@p55561710683771
Members Since 2024-03-17 20:56:11
077975xxx Click To Call
Phnom Penh , Address: #997(3rd Floor), Concrete Road, Group 4th, Phum Chres, Sangkat Kouk Kleang, Khan Sensok, Phnom Penh, Cambodia
Show on Google Map
ព័ត៌មានសុវត្ថិភាពសម្រាប់អ្នកទិញ
Safety Tips for Buyers
1.
មិនត្រូវធ្វើការផ្ញើប្រាក់ទៅមុន មុនពេលទទួលទំនិញ
Do note sent money before receiving the goods
2.
សូមពិនិត្យមើលទំនិញមុនពេលដែលអ្នកទិញ
Check the item before you buy
3.
បង់ប្រាក់បន្ទាប់ពីទទួលបានទំនិញ
Payment ofter receiving the goods
4.
ត្រូវជួបអ្នកលក់នៅទីតាំងដែលមានសុវត្ថិភាព
Meet the seller at a safe location
Related posts
Report has been success!
SMS
077975556
Cancel
ព័ត៌មានសុវត្ថិភាពសម្រាប់អ្នកទិញ
Safety Tips for Buyers
1.
មិនត្រូវធ្វើការផ្ញើប្រាក់ទៅមុន មុនពេលទទួលទំនិញ
Do note sent money before receiving the goods
2.
សូមពិនិត្យមើលទំនិញមុនពេលដែលអ្នកទិញ
Check the item before you buy
3.
បង់ប្រាក់បន្ទាប់ពីទទួលបានទំនិញ
Payment ofter receiving the goods
4.
ត្រូវជួបអ្នកលក់នៅទីតាំងដែលមានសុវត្ថិភាព
Meet the seller at a safe location
Share
Facebook
Twitter
Copy Link