Customer service
AD ID: 11520127 • Phnom Penh • 5h
$200+ 1
- Main Category :
- Jobs
- Category :
- Customer Service
- Job Type :
- Full-time
- Experience :
- 1 Year+
- Order Management: Handle and process customer orders, ensuring accurate data entry into the logistics management system. - Shipment Tracking: Provide real-time updates to customers on the status of their shipments, including tracking deliveries, delays, and any potential issues. - Customer Inquiries: Respond to customer inquiries via phone, email, and chat, addressing concerns related to shipping, delivery, pricing, and product availability. - Problem Resolution: Identify issues with shipments (delays, damaged goods, missing items) and coordinate with relevant teams (warehousing, transport, etc.) to ensure timely resolution. - Relationship Building: Build and maintain strong relationships with customers by providing high-quality service and being proactive in resolving their concerns. - Coordination with Teams: Collaborate with the sales, transport, and warehouse teams to ensure smooth and efficient logistics operations. - Complaint Handling: Address customer complaints promptly and professionally, following up to ensure complete customer satisfaction. - Reporting: Prepare reports on customer service metrics, including response times, customer feedback, and service issues. - Compliance: Ensure that all activities comply with company policies and relevant local and international regulations.
Contact Info: Please don't forget to mention that you found this ad on khmer24.com.
010499xxx Click To Call
Location: 35CE 0 street 105, tel. 012976588 Tuol Sangkae 1, Ruessei Kaev, Phnom Penh
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ក្រុមហ៊ុន Ametava
@p65881642053374
Members Since 2022-01-13 12:56:14
ព័ត៌មានសុវត្ថិភាពសម្រាប់អ្នកទិញ
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មិនត្រូវធ្វើការផ្ញើប្រាក់ទៅមុន មុនពេលទទួលទំនិញ
Do note sent money before receiving the goods
2.
សូមពិនិត្យមើលទំនិញមុនពេលដែលអ្នកទិញ
Check the item before you buy
3.
បង់ប្រាក់បន្ទាប់ពីទទួលបានទំនិញ
Payment ofter receiving the goods
4.
ត្រូវជួបអ្នកលក់នៅទីតាំងដែលមានសុវត្ថិភាព
Meet the seller at a safe location
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ព័ត៌មានសុវត្ថិភាពសម្រាប់អ្នកទិញ
Safety Tips for Buyers
1.
មិនត្រូវធ្វើការផ្ញើប្រាក់ទៅមុន មុនពេលទទួលទំនិញ
Do note sent money before receiving the goods
2.
សូមពិនិត្យមើលទំនិញមុនពេលដែលអ្នកទិញ
Check the item before you buy
3.
បង់ប្រាក់បន្ទាប់ពីទទួលបានទំនិញ
Payment ofter receiving the goods
4.
ត្រូវជួបអ្នកលក់នៅទីតាំងដែលមានសុវត្ថិភាព
Meet the seller at a safe location
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