Customer Service Supervisor
AD ID: 11861128 • Phnom Penh • Just now
$700+
- Main Category :
- Jobs
- Category :
- Operations
- Job Type :
- Full-time
- Experience :
- 2 Year+
Key Responsibilities • Team Leadership o Supervise and support a team of customer service representatives, ensuring high performance and adherence to company standards. o Train, coach, and mentor team members to enhance their skills and knowledge. o Conduct regular team meetings and performance reviews. • Customer Support Management o Oversee daily customer service operations to ensure timely and effective resolution of customer inquiries, complaints, and escalations. o Develop strategies to enhance customer satisfaction and loyalty. o Monitor and evaluate customer interactions for quality assurance. • Operational Efficiency o Analyze customer service metrics (e.g., response times, resolution rates) and implement improvements. o Collaborate with other departments (e.g., logistics, restaurant partnerships) to resolve service issues. o Ensure compliance with company policies, procedures, and industry regulations. • Problem-Solving and Conflict Resolution o Handle complex or sensitive customer issues, providing solutions in a professional and empathetic manner. o Identify recurring problems and recommend process changes to prevent future occurrences. • Technology and Tools o Utilize CRM systems and other customer service tools to manage workflows and track performance. o Stay updated on the latest tools and technologies to improve team efficiency. ________________________________________ Qualifications • Education: Bachelor’s degree in Business Administration, Hospitality, or a related field (preferred but not required). • Experience: o 2-4 years of experience in customer service, with at least 1 year in a supervisory role. o Experience in the food delivery, hospitality, or retail industry is a plus. • Skills: o Strong leadership and team management abilities. o Excellent communication and interpersonal skills. o Analytical thinking and problem-solving skills. o Proficiency in using customer service software and tools (e.g., Zendesk, Salesforce). o Ability to work in a fast-paced and dynamic environment. ________________________________________ Key Attributes • Customer-focused mindset with a commitment to providing exceptional service. • Adaptability and a proactive approach to change and challenges. • Strong organizational skills and attention to detail.
Contact Info: Please don't forget to mention that you found this ad on khmer24.com.
016621xxx Click To Call
Location: East tower Kouk Khleang, Saensokh, Phnom Penh
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