Reservation Officer
AD ID: 11692567 • Phnom Penh • Just now
$200+
- Main Category :
- Jobs
- Category :
- Hotel/Hospitality
- Job Type :
- Full-time
- Experience :
- 1 Year+
Be familiar with all hotel facilities, room rates, categories, availability, promotions, outlet operation hours.
• Having knowledge of the entire Reservation Procedure according to the International Hotel manual system.
• Assisting, advising, and upselling guests who may be interested in hotels or making reservations.
• Making reservations for guests based on their preferences, various requirements, budgetary allowances.
• Allocate daily tasks to reservation staff
• Handling and providing support to adding, amendment, or cancellation reservations from various sources such as by phone, email, online booking, website, etc.
• Answering any questions guests might have about the reservation process or inquiries on the same day or within 24 hours of receipt.
• Up-selling when appropriate by informing guests of additional services or special packages.
• Following up and previewing all arrival details that are prepared by the Reservation Officer.
• Allocating rooms correctly and organizing closely with the front office on any VIP guest.
• Update daily reservation situation, room availability and bring attention of FOM on high occupancy date.
• Preparing the report related to reservation and report to management.
• Previewing and reconfirming the weekly forecast of groups arrival, meal request information and dispatch to required departments.
• Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager
• Ensuring the rate, room availability and hotel information on hotel websites and online are correct.
• Auditing and correcting the monthly invoice from an online agent; and submitting to ECOM and finance.
• Sorting out any issues that may arise with bookings or reservations.
• Performing any other duties as assigned by the immediate FOM or ECOM.
• High School GED or above or an associate degree in hospitality.
• Bachelor's degree in business administration or hospitality is advantageous for three years’ experience as a reservation supervisor or assistant to manager.
• Excellent reading, writing and oral proficiency in English language.
• Adept at controlling a busy switchboard with excellent telephone and keyboard manners.
• Good computer skills, with knowledge of booking systems, both in-house and online.
• Hands-on experience of taking credit/debit card payments over the phone and in-person.
• Good communication and customer contact skills.
• Ability to work effectively and contribute to a team
• Basic Salary
• Service Charge
• Yearly Bonus
• Yearly Increment
• Insurance
• Public Holiday/Annual Leave and Others
• Duty Meal
• Uniform and Laundry Service.
Contact Info: Please don't forget to mention that you found this ad on khmer24.com.
095888xxx Click To Call
Location: Phnom Penh Chey Chumneah, Doun Penh, Phnom Penh
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ព័ត៌មានសុវត្ថិភាពសម្រាប់អ្នកទិញ
Safety Tips for Buyers
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មិនត្រូវធ្វើការផ្ញើប្រាក់ទៅមុន មុនពេលទទួលទំនិញ
Do note sent money before receiving the goods
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សូមពិនិត្យមើលទំនិញមុនពេលដែលអ្នកទិញ
Check the item before you buy
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បង់ប្រាក់បន្ទាប់ពីទទួលបានទំនិញ
Payment ofter receiving the goods
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ត្រូវជួបអ្នកលក់នៅទីតាំងដែលមានសុវត្ថិភាព
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