Software Support Officer
AD ID: 11817224 • Phnom Penh • 2h
$300+
- Main Category :
- Jobs
- Category :
- Information Technology
- Job Type :
- Full-time
- Experience :
- 1 Year+
3 positions
Location: Phnom Penh
Position Type: Full-Time
Salary: Negotiated based on knowledge and experiences
Key Responsibilities:
• Serve as the primary point of contact for customers, responding to inquiries via phone, email, live chat, or social media platforms in a courteous and timely manner.
• Identify and troubleshoot customer concerns or complaints, ensuring prompt resolution and customer satisfaction. Escalate complex issues to higher levels of support when necessary.
• Develop a deep understanding of Frontier's products, services, and policies to effectively assist customers and provide accurate information.
• Address billing inquiries, process payments, and resolve billing discrepancies or disputes, maintaining a high level of accuracy and professionalism.
• Provide basic software support and troubleshooting guidance for customers encountering issues with Frontier's products or services.
• Gather feedback from customers regarding their experiences with Frontier's products and services, and communicate insights to relevant teams for continuous improvement.
• Collaborate with other members of the customer service team, as well as cross-functional teams such as sales, software support, and operations, to ensure a seamless customer experience.
• Stay updated on product updates, industry trends, and customer service best practices through training sessions, workshops, and self-directed learning.
• Testing and evaluating new software and technology.
Qualifications:
• Diploma or equivalent; Bachelor's degree preferred
• Previous experience in customer service or a related field is preferred
• Excellent communication skills, both verbal and written, with a customer-centric approach
• Strong problem-solving abilities and the capacity to remain calm and professional in challenging situations.
• Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment
• Flexibility to work varying shifts, including evenings, weekends, and holidays, as required by business needs.
• Commitment to upholding company values and delivering exceptional service to customers.
• Willingness to adapt to changes and embrace opportunities for growth and development within the customer service team.
• Basic understanding of programming and database.
• No experience can be applied.
Opportunity:
• Have opportunity to become a programmer with our dynamic team.
Contact Info: Please don't forget to mention that you found this ad on khmer24.com.
077975xxx Click To Call
Location: Address: #997(3rd Floor), Concrete Road, Group 4th, Phum Chres, Sangkat Kouk Kleang, Khan Sensok, Phnom Penh, Cambodia Kouk Khleang, Saensokh, Phnom Penh
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Members Since 2024-03-17 20:56:11
077975xxx Click To Call
Phnom Penh , Address: #997(3rd Floor), Concrete Road, Group 4th, Phum Chres, Sangkat Kouk Kleang, Khan Sensok, Phnom Penh, Cambodia
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