Front Office Manager
AD ID: 11674854 • Phnom Penh • 5d
$900+ 1
- Main Category :
- Jobs
- Category :
- Hotel/Hospitality
- Job Type :
- Full-time
- Experience :
- 3 Year+
Job Title: Front Office Manager
Location: [Hotel Name] – [Location]
Job Type: Full-time
Reports to: General Manager / Director of Operations
Job Summary: The Front Office Manager is responsible for overseeing all front desk operations at the hotel, ensuring a seamless guest experience from check-in to check-out. This role involves managing the front office team, implementing policies and procedures to ensure efficient operations, and ensuring excellent customer service. The Front Office Manager is crucial in maintaining the hotel’s reputation for high standards of hospitality, service, and operational efficiency.
Key Responsibilities:
Oversee and manage the day-to-day operations of the front office department, including reception, concierge, guest services, and reservations.
Supervise, train, and manage front office staff to ensure high levels of customer service and satisfaction.
Handle guest check-ins and check-outs efficiently, ensuring the proper guest experience at all times.
Manage guest inquiries and complaints, ensuring that all concerns are addressed in a timely and professional manner.
Maintain accurate records for guest reservations, special requests, and billing information.
Develop and implement standard operating procedures for the front desk to ensure smooth and efficient operations.
Work closely with housekeeping, maintenance, and other departments to ensure guest satisfaction and prompt resolution of any issues.
Monitor room availability and occupancy levels, ensuring optimal revenue through effective room allocation and rate management.
Handle financial transactions related to guest stays, including billing, payments, and processing refunds.
Coordinate special requests, VIP services, and other personalized guest services to enhance guest experiences.
Oversee the handling of guest mail, messages, and packages, ensuring prompt and accurate delivery.
Maintain a clean and welcoming environment in the front office area.
Ensure compliance with health and safety standards and ho
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Location: Chea Sim high school, Chroychangvar, Phnom Penh. Chrouy Changva, Chrouy Changva, Phnom Penh
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KHOM TUM
@40195588
Members Since 2022-04-20 04:06:06
016864xxx Click To Call
0979497xxx Click To Call
Phnom Penh , Chea Sim high school, Chroychangvar, Phnom Penh.
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