Software Support Executive

Description

• Job TypeFull-Time
• Experience5 Year+
• Min Salary$600+

Software Support Executive
Job Description:

Providing customer service/ application support via telephone, remote assistance and email
Handle incoming calls from end users and perform first contact resolution
Handle training, migration tasks
Ensure logged in tickets are solved within the time frame
Assist with fieldwork if requested
Handle and solve technical issue

Requirements:

Minimum Required Language(s): English, Khmer
Added advantages Language(s): Chinese
Possess Diploma/ Degree in Accounting
Good knowledge of software services and solutions
Excellent communication skill both written and verbal
Able to work with minimum supervision, self driven and result oriented
In house training will be provided
Ability to provide end users with highest quality of service at all times
Ability to meet deadlines
Ability to proactively communicate problems with supervisors as they become known
Ability to build rapports with clients over the phone/ email
Ability to learn and support new applications