Duty Manager

1. Supervises overall activities in the department. 2. Supervises and delegates duties to supervisors and prepares work schedule for them. 3. Develops weekly host’ schedules, monitors team attendance and put up the leave calendar 4. Supervises all sections and improvements in operation where she/he finds opportunities to develop service standard. 5. P-land and organizes departmental periodical training sessions for staff of courtesy, efficiency and job knowledge (especially for new staff). 6. Keeps knowledge/information of any change in resort policy and procedure and enforce them. 7. Ensures good communication and cooperation between front office department and other departments. 8. Performs all duties applicable to the night shift ensuring the all report, system checks as well as run of the day (date system change) are performed accordingly to standards and hotel requirements. 9. Controls expenses of front office department. 10. Maintains a personalized service standard of the reception by constant training and motivation of the team members. Liaise closely with Housekeeping to ensure that optimum number of room / suites are available and all incoming guests’ requirements are met. 11. Actively take part in Sales Activity within the hotel including referral of lead to the Sales office 12. Reads all reservation correspondence prior to the guest arrival to understand the needs and wants of the guests, updates and corrects information in Opera accordingly 13. Ensure the Memo is accurate and correct for all departments 14. Conducts daily briefings 15. Blocks special room. Requests and personally checks them prior to the arrival of guests. 16. Personally, welcomes guests and allocates rooms and coordinates with supervisor for proper follow up. 17. Makes sure that the service of the front office host team and G.E.M. is prompt and attentive at all times. 18. Personally, resolves any problem a guest may face during his stay in the hotel or endeavors to provide the maximum service possible always with a margin for flexibility. -Conducts regular inspections of areas directly under his responsibility. 19. Meets regularly with supervisors in order to convey all necessary information, concerning events taking place in the hotel, memoranda received, transfers and training procedures or instruction from higher management. 20. Meets on a monthly basis with all team members in the department in order to convey information and to discuss technical queries and to solve any problems employees may encounter. 21. Communicate to management concerned, movement of guests and guest comments. 22. Coordinates with the training department to implement training plans. 23. Prepare revenue and occupancy forecasting 24. Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecast, reports and tracking logs 25. Maintains key control 26. Conforms to the company’s Policies & Procedures. 27. Performs Duty Manager responsibilities on rotating shifts 28. Perform any other duties as assigned by the Management

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