Lounge Manager

Job Summary: We are seeking a dynamic and experienced Lounge Manager to lead the operations of our hotel lounge. The ideal candidate will be responsible for ensuring a seamless guest experience, enhancing guest satisfaction, and driving revenue growth through innovative strategies. This role requires a mix of operational excellence, marketing expertise, and strong public relations skills.
Key Responsibilities: 1. Lounge Operations Management: - Oversee day-to-day operations of the lounge, ensuring exceptional service standards. - Supervise and train lounge staff to maintain professionalism, efficiency, and a guest-centric approach. - Monitor inventory and coordinate with suppliers to maintain stock levels for food and beverages. - Ensure compliance with health, safety, and hygiene regulations. 2. Marketing and Social Media Management: - Develop and implement innovative marketing strategies to promote the lounge and its services. - Manage the lounge’s social media presence, creating engaging content to attract and retain customers. - Collaborate with the hotel’s marketing team for campaigns, promotions, and events. - Track and analyze marketing efforts to assess their effectiveness and drive improvements. 3. Guest Relations and Public Relations (PR): - Foster positive relationships with guests to ensure high levels of satisfaction and loyalty. - Act as the primary point of contact for VIP guests, handling special requests and personalized experiences. - Gather and act on guest feedback to improve services and operations. - Collaborate with external partners and influencers to enhance the lounge’s reputation. 4. Financial and Revenue Management: - Monitor financial performance, including revenue, costs, and profitability. - Develop and implement strategies to maximize lounge revenue through upselling and promotions. - Prepare reports on operational and financial performance for senior management.
Key Skills and Qualifications: - Proven experience in managing a high-end lounge, bar, or restaurant, preferably in a hotel setting. - Strong knowledge of food and beverage operations and trends. - Expertise in social media marketing and online engagement. - Excellent public relations and interpersonal skills to build rapport with guests and stakeholders. - Leadership and team management skills to motivate and guide staff. - Strong organizational and problem-solving abilities.

ព័ត៌មានទំនាក់ទំនង: សូមកុំភ្លេចនិយាយថាអ្នកបានឃើញការផ្សព្វផ្សាយនេះនៅលើ ខ្មែរ២៤។

017658xxx ចុចដើម្បីតេ