Front Office Manager

Front Office Manager

AD ID: 11632223 • ភ្នំពេញ • 3h

$650+

Main Category :
Jobs
Category :
Hotel/Hospitality
Job Type :
Full-time
Experience :
4 Year+

Responsibilities: • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with Caravan Hotel’s core values. • Ensure efficient and accurate check-in and check-out procedures, room assignments, and payment processing • Implement and enforce hotel policies, procedures, and service standards to uphold brand reputation. • Collaborate cross-functionally with other department (e.g. housekeeping, sales, F&B service) to address guest needs and improve overall hotel operations • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. • Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures. • Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required. • Supervise all guest services department managers. • Review correspondence from guests and incident logs and direct staff according to information obtained. • Oversee all vendor and personnel contracts throughout the hotel. • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking. • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. • Follow sustainability guidelines and practices • Assist special projects, events and perform other duties as requested by management. Requirements: • Bachelor’s or Master’s degree preferred. • Minimum 3-5 years of progressive experience in a front office or front desk supervisory roles at hotel or resort • Proven track record of effectively managing a team of front desk associates • In-depth knowledge of hotel front office operations, including guest check-in/check-out, reservations, and guest relations • Excellent communication and interpersonal skill • Strong leadership and team management capabilities to train, motivate, and develop front desk personnel • Adaptable to changing priorities and able to work flexible schedules, including nights, weekends, and holidays • Excellent reading, writing, and oral proficiency in the English language.

ព័ត៌មានទំនាក់ទំនង: សូមកុំភ្លេចនិយាយថាអ្នកបានឃើញការផ្សព្វផ្សាយនេះនៅលើ ខ្មែរ២៤។

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012545xxx ចុចដើម្បីតេ

ទីតាំង: #58, Street 228, Sangkat Chaktomok, Phnom Penh, Cambodia, 12207 Chakto Mukh, Doun Penh, Phnom Penh

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Dy Chan Sangva

Dy Chan Sangva

@dychansangva

សមាជិកតាំងពី 2024-10-20 09:02:53

មតិ  

Dy Chan Sangva

Dy Chan Sangva

@dychansangva

សមាជិកតាំងពី 2024-10-20 09:02:53

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012545xxx ចុចដើម្បីតេ
/dychansangva

ភ្នំពេញ , #58, Street 228, Sangkat Chaktomok, Phnom Penh, Cambodia, 12207

warning ព័ត៌មានសុវត្ថិភាពសម្រាប់អ្នកទិញ
Safety Tips for Buyers

1.

មិនត្រូវធ្វើការផ្ញើប្រាក់ទៅមុន មុនពេលទទួលទំនិញ
Do note sent money before receiving the goods

2.

សូមពិនិត្យមើលទំនិញមុនពេលដែលអ្នកទិញ
Check the item before you buy

3.

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4.

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Meet the seller at a safe location

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