Night Auditor

Responsibilities: • Undertake front office duties, including meeting, greeting, welcoming, and attending to both internal and external guests, ensuring their safety and experience. • Be familiar with all hotel facilities, room rates, categories, availability, promotions, and outlet operation hours. • Check in guests, check them out, answer phones, and administer all routes of reservation to ensure room bookings are made and recorded accurately. • Keep up to date with room rates, availability, and special offers to provide accurate information to guests. • Ensure that all reservations and cancellations are processed efficiently to avoid no-shows. • Build a good rapport with all guests and resolve any complaints quickly to maintain high-quality service. • Deal with customer complaints or requests in an effective and courteous manner, providing extra assistance and seeking solutions as quickly as possible to ensure a comfortable and pleasant stay. • Be responsible for accurate and efficient accounts. • Administer the general petty cash system and float in an accurate manner. • Assist in keeping the front desk and lobby area clean and tidy. • Report any maintenance, breakage, unsafe, or cleanliness problems to the Night/relevant manager. • Audit and reconcile financial statement accounts such as receivables and revenues. • Investigate and resolve out-of-balance accounts. • Process invoices, prepare checkout bills, and prepare arrival vouchers. • Prepare daily collection reports, daily movement reports, daily incident reports, and arrival and departure reports. • Assist with other outlet duties (bar, spa, room service) when relevant or required. • Attend all training sessions requested by management (first aid, health, safety, etc.). • Adhere to all fire safety procedures and assist in the evacuation process in the event of a fire. • Ensure safety by following guest check-in and security procedures and reporting suspicious activity to security, management, or the Manager on Duty (MOD).
Requirements: • High school education or above, or an associate degree in hospitality • 0-2 years' experience in a similar role is accepted. • Excellent reading, writing and oral proficiency in English language. • Good computer skills, with knowledge of booking systems, both in-house and online. • Hands-on experience of taking credit/debit card payments over the phone and in-person. • Ability to work effectively and contribute to a team. • Self-motivated and energetic. • Must be well-presented and professionally groomed

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