Operation Manager

• Fully responsible for all aspects of all departments. • Support and work with all Head of Departments in all aspects of running this hotel. • Ensure the premises are in operative condition as per category of the unit to receive & serve the guests. • Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/RGM. • Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required. • Monitor the purchase / indent / requestions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc). • Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef. • Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase. • Inspecting all departments for SOP implementation. • Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture. • Monitor the co-ordination between all departments for smooth & efficient operations. • Assessing and reviewing customer satisfaction and service recovery process. • Meet all dept. heads to review & train the staff to upkeep the human capital. • Identifying staff learning needs and assisting with development • Providing timely and constructive feedback to all direct reports as and when required either formally or informally. • Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business. • Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation. • Be on available on call 24 hours a day to resolve any urgent problems on emergencies. • Responsible for the overall management of the operation of the hotel. • Any other duties assigned.
• Excellent revenue management skills with experience of budgets, P&L's and forecasting. Working with colleagues to share skills, knowledge, resources and networks. Highly focused, have excellent communication skills, be motivated and professional in appearance and presentation. • Minimum 3 to 4 years work experience in a 3 to 5 Star Hotel as a Deputy Manager, Asst. Operations Manager or Hotel Manager. • Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field. Computer Knowledge, MS office. Experience in Property Management Software's, Revenue Management Systems desired.
• Basic Salary • Service Charge • Yearly Bonus • Insurance • Public Holiday • Annual Leave • Duty Meal • Uniform and Laundry Service.

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