Receptionist

• Be an ambassador of the Front Office and of the hotel in and outside the workplace. • Greeting and farewelling guests all the time with a smile, warm attitude and guests’ names. • Offering a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service. • Personally greet, offer welcome amenities, escort the guests and offer orientation. • Be familiar with all hotel facilities, room rates, categories, availability, promotions, outlet operation hours • Attending all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling, telephone and all related matters, respecting the hotel standards and procedures. • Keeping the working area and lobby area clean and well maintained all the time. • Respecting the privacy of the guests and the confidentiality of the information. • Managing any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it. • Calling the supervisor or manager for advice in serious cases or if an approval is required. • Be aware of and to report all guest comments or complaints. • Maintaining an accurate Guest History and registering all recurring guests. • Checking the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Supervisor. • Be aware of all VIPs visiting or staying in the hotel. • Ensuring that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time. • Handling the guest files, folios, immigration, financial and audit procedures are respected and completed. • Handling cashiers closer and to ensure a complete handover between the shifts. • Checking the departure lists and to ensure check-out times are respected and reallocated in arrival in PMS. • Strictly respect the room keys, outlet key and section keys handover procedures. • Respecting schedules, terms and deadlines as agreed with the Management.
• Basic Salary • Service Charge • Yearly Bonus • Yearly Increment • Insurance • Public Holiday/Annual Leave and Others • Duty Meal • Uniform and Laundry Service

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