Manage Service Engineer (MS Engineer) (95% Remote Working)

Position: MS Engineer Areas of responsibility: 1 Project support and manage services 2 Communication with customer and presentation of the reports Functional duties 1 Trainings documentation preparation ( Customer/ Inernal for Ops Team) 2 Customer trainings conduction 3 Keep usage on appropriate level & do preventative measures to increase it ( for contracts with MS) 4 General Incident troublshooting on the advanced level 5 Incident managment ( business flow issue): processing, follow up, migration to prod coordination within SLA contract 6 Routine control & supervision 7 MOP preparation and migration support 8 Quality assurance (testing of the issues, CRs) 9 CR managment ( business flow issue): processing, follow up, migration to prod coordination within SLA contract 10 General & escalation communication with Customer 11 Slides & reports presentation to Customer 12 Any clarifications/feedback to the Customer 13 Gathering requiremens for the improves/issues 14 Meetings and MOP/RCA approvals with customer Requirements 1 A degree or coursework in Telecommunications, Software Engineering, Information Technology, or a related field is preferred 2 Experience is desirable (helpdesk, BA, QA for Tech field) 3 Strong documentation and training preparation skills. 4 Experience in conducting customer training sessions. 5 Ability to control and supervise routine activities effectively. 6 Effective communication and escalation handling with customers. 7 Proficient in creating and delivering presentations. 8 Customer-focused with a commitment to quality service delivery. 9 to be able to do 1st line of Customer support 10 "be ready for working sheadule shift (normal working sheadule from 8 am till 5 pm)" 11 "Needs to be Native Cambodian who can communicate English fluently. Test and certificate result following this detail is plus: IELTS: 6.5 or higher (out of 9) or TOEIC: 800 or higher (out of 990) or TOEFL iBT: 90 or higher (out of 120) or CEFR: C1 or C2 level or Cambridge English: CAE (Grade A or B) or CPE or Duolingo English Test: 120 or higher (out of 160)" Corporate Soft Skils 1 Goodwill 2 Mutual assistance 3 Ease of communication Professional Soft Skils 1 Accountability and Discipline 2 Persistence 3 Neatness and accuracy 4 Сontinuous training 5 Adaptability 6 Problem-solving 7 Critical thinking 8 Collaboration 9 Patience and stress resistance 10 Communication skills 11 Creative thinking 12 Self-confidence 13 Public speaking Profesional Hard Skils 1 Time management 2 Analytics 3 Quality assurance 4 Troubleshooting 6 SLA management 7 Data presentation 8 Presentation skills 9 Negotiating 10 Business etiquette 11 substantive conversation (specific business expertise) 12 Conflict management

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