Retail Manager

***Operational Management: • Oversee day-to-day operations of both the bookstore, lifestyle retail and café to ensure a seamless customer experience. • Monitor and maintain store standards, cleanliness, visual merchandising, and overall store presentation. • Ensuring Store Clean, well-organized (Japan Standard); visually appearing, maintaining security measures to prevent theft and fraud. • Coordinate with the Merchandising department to make sure for book, lifestyle retail and café inventory orders, ensuring timely replenishment and stock accuracy. ***Sales & Financial Performance: • Sales and Promotion: Managing Promotion and setting up displays to attract customers and boost more sales. • Manage daily cash handling, sales transactions, and financial reporting. • Analyze sales trends, develop promotions, and recommend strategies to increase sales and customer engagement. • Ensure sales targets, profitability, and customer satisfaction goals are met. ***Staff Management: • Recruit, train, and supervise retail and café staff. • Schedule shifts, manage attendance, and oversee team performance. • Foster a positive work environment and motivate the team to deliver excellent service. • Train employees on customer service, product knowledge, and efficient service for the bookstore, lifestyle retail and F&B sectors. ***Customer Service: • Ensure exceptional customer service standards across both bookstores and café. • Excellent customer service with strong product knowledge, ensuring a positive shopping experience. • Resolve customer complaints or issues promptly and professionally. • Build relationships with regular customers and create community engagement initiatives. ***Inventory & Stock Control: • Oversee books, lifestyle retail and café product inventory management, stock levels, and ordering processes. • Conduct regular stock takes and manage loss prevention. ***Marketing & Events: • Plan and execute in-store events such as book launches, author signings, and reading sessions. • Collaborate with marketing teams for promotional campaigns and social media activities. ***Qualifications & Requirements: • Proven experience as a Retail Manager, preferably in a bookstore, café, or lifestyle retail setting. • Minimum 8 yrs and above with at least 1500 sqm flooring retail experience. • Strong leadership, organizational, and multitasking skills. • PDCA (Plan-Do-Check-Act): Implementing continuous improvement processes for business operations. • Excellent communication and interpersonal abilities. • Passion for books, literature, and café culture. • Financial acumen with experience in managing budgets, sales targets, and inventory. • Proficiency in POS systems, inventory software, and basic Microsoft Office tools. ***Working Conditions: • Willingness to work flexible hours, including weekends and holidays. • Hands-on role requiring presence on the sales floor and café area. • Other tasks assigned by Management. ***Education & Experience: • Degree in Business Administration, or a related field; • Minimum 8 yrs and above with at least 1500 sqm flooring retail experience; • 5 years’ experience in Front store operations. • Possess strong negotiation skills and can arrive at win-win solutions with partners and suppliers; • Strong communication and interpersonal skills; • Strong analytical skills and comfortable dealing with numerical data and systems; • Must be able to work in a fast-paced environment; • Advanced skills in MS Office Suite. ***Languages Fluent in English, competency in either Japanese or other language valuable but not required. Other Details ***Working hours Up to 48 hours per week; primary workdays are Monday to Sunday with Roster Schedule and work outside of office hours required on occasions Location: Tsutaya Bookstore @Aeon 1, 1st floor, Phnom Penh, Cambodia Reports to: Project Lead and General Manager Compensation: Tsutaya is offering a competitive base salary commensurate with experience

Contact Info: Please don't forget to mention that you found this ad on khmer24.com.

015663xxx Click To Call